About us > FAQs
About us
Contact Us
  • Shenzhen Masterlite Co., Ltd.
  • E-mail : sales@led-mtl.com
  • Attn : Mr. Vilson Fang, Sales Manager
  • Tel : +86-13510495717
  • Skype : vilson_fang
How to buy?
You can send us an email to: sales@led-mtl.com
Or call us: +86-755-36980108, or +86-13510495717
Your inquiry will be replied within 24 hours.

Or you can just by on our Aliexpress store:http://www.aliexpress.com/store/324136.

How to pay?
Bank Transfer(T/T), Western Union, Paypal, or discussed.

What is the shipping way?
We will recommend the best shipping way for you according to your area and your request. Or you can choose the suitable shipping way by yourself. 
You can appoint a forwarder or we will recommend our forwarder for you.

Is custom made service available?
Custom made service is available. Please send us an email and our sales will reply you within 24 hours to confirm with you about the detailed requirement.

How is after-sale service?
Please send us the detailed information of the problem with clear photos. Your email will be replied within 24 hours.
Can you do OEM or ODM orders?
Yes, we can. We can do all the acrylic products as your requirement.
How is about the quality control?
We have professional QC person to check every process during production.
Is sample available?
Basically, we need to charge the cost of the sample. We can return the cost in the formal order.
What is the lead time?
Usually we have the products in stock. If we need to arrange to produce, the lead time is about 3-5 days.
Is the package safe for international transportation?
We make sure that the package is safe for transportation. If you find the goods damaged when receive it because of the bad package or poor quality, please send us the clear photos. We will produce new products and send you. We will responsible for the shipping cost.